Frequently Asked Questions

Everything you need to know about your ICEGIANT experience.

What materials are used in ICEGIANT jewelry?

We use premium materials including 14K/18K gold plating over surgical-grade stainless steel or brass, and hand-set 5A Cubic Zirconia stones for maximum brilliance and durability.

How long does shipping take?

Standard shipping typically takes 5-7 business days within the continental US. International orders may take 10-15 business days depending on customs processing.

Do you offer a warranty on your products?

Yes, all ICEGIANT pieces come with a 12-month warranty covering manufacturing defects and plating issues under normal wear conditions.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that custom-made pieces are final sale.

How should I care for my jewelry?

To maintain shine, keep your jewelry away from water, perfumes, and harsh chemicals. Wipe your pieces with a soft microfiber cloth after each wear.

Can I track my order in real-time?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress.